San Diego, CA 92116
+1 (619) 677-4211

Privacy Policy

PRIVACY POLICY

Our Online Privacy Policy applies to your use of websites (desktop and mobile), interactive services, contests, giveaways, product purchases, event services, in-person services, (collectively, the “Services”), provided by The Joyful Pooch and our affiliates (collectively, “The Joyful Pooch,” “TJP”, “we” or “us”) and that display an authorized link to this policy at the time you register, purchase or subscribe to Services. This Online Privacy Policy applies only to the information we collect through the Services we provide. By using any of our Services, you agree that this Online Privacy Policy, our Terms of Use, and our Copyright Policy govern your use of our Services and any dispute concerning the Services.

INFORMATION WE COLLECT

The information we collect through our Services falls into two categories: (1) information you voluntarily supply to us when you register, initiate transactions or communicate with us or others through the Services, and (2) information collected automatically as you use our Services. Third-party providers and advertisers featured on, or linked to from, our Services may also gather information through processes that we don’t control and subject to their own separate privacy policies, which may differ from ours.

REGISTRATION

You may register to use certain features of our Services. When you register, we may collect personally identifying information, including your name, postal address, email address, user name and password, reminder questions and answers and communications preferences, such as which newsletters you would like to receive. In addition, when you use various aspects of our Services, we may ask you for personally identifying information, including when you order products, complete a survey, enter a contest, or report a problem with our Services. We and our authorized third-party service providers use this information to process orders, tailor our Services to your interests or otherwise improve our Services. We may also collect contact information for other individuals when you use the sharing tools available within some of our Services to forward content or offers to your friends and associates. We use this information to facilitate the communications that you request. Please note that if you use any “send-to-a-friend” features of our Services, your email address may be included in the communication sent to your friend.

CONTESTS, GIVEAWAYS AND PROMOTIONS

As part of our ongoing marketing efforts, we may offer contests, giveaways or other promotions. Participation in these promotions may require registration for our Services (see Registration above). If you participate in these promotions, we collect contact information such as your name, address (when and where needed in order to provide the Service), and email address and we may share this information with co-sponsors or other third parties involved in the promotion that we identify in the rules or entry materials. We don’t control these third parties’ privacy practices, and our Privacy Policy does not apply to their collection and use of your information. We may also share some of your entry information with third parties or the public in connection with the administration of the promotion, such as winner selection and prize fulfillment, and as permitted by the promotion’s official rules, such as on a winners’ list.

Information Collected Automatically When You Use Our Services

We, or third-party contractors we engage may collect certain information automatically when you use our Services, including:

  • Your browser type, language, plug-ins, Internet domain and operating system;
  • Your Internet Protocol (IP) address (a numerical address assigned to your computer by your Internet service provider so that other computers connected to the Internet can communicate with you online) that can sometimes be used to derive your general geographic area;
  • The site you visited before visiting thejoyfulpooch.com and the site you visited after visiting thejoyfulpooch.com;
  • Web pages and advertisements you view and links you click on while navigating within our Services;
  • Unique identifiers, including mobile device identification numbers, that can identify the physical location of such devices in accordance with applicable law;
  • Information collected through cookies, web beacons and other tracking technologies (see additional descriptions of these terms below);
  • Information about your interactions with our video content, such as the type of content viewed on our Services;
  • Information about your interactions with our email messages, such as the links you click on and whether you open or forward a message; the date and time of these interactions and the device you use to read emails; and standard server log information.

TRACKING TECHNOLOGY

We, or third parties acting on our behalf, use embedded scripts, “cookies,” web beacons and other similar technologies to operate our Services. Cookies are small amounts of data (often containing a unique identifier) that are stored in separate files within your computer’s Internet browser. Cookies are accessed and recorded by the websites you visit, and by the companies that deliver the advertisements you see on websites, so they can recognize the same browser navigating online. We use cookies for the following general purposes:

To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting one of our Services. (For example: we may save your username in a login form in our shop in order to help facilitate faster future checkout for you).

To help control the display of advertisements and customize the content and advertisements you see while using our Services and sometimes while visiting other websites online.

To help us measure and analyze visitor traffic and usage patterns and to improve the quality and effectiveness of our content, features, advertisements, and other communications.

Third-party companies that provide some of the tools and features accessible through our Services and advertisers and other companies involved in the delivery of the advertisements that you see while using our Services and other websites also may place cookies within your browser. We do not have access to these cookies and do not control how they may be used. You can set your browser to accept or reject most cookies, or to notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) It is up to you whether to allow us or third parties to send you or to set cookies, but if you block cookies, you may not be able to view or access some of the features of our Services

Web Beacons and Other Tracking Technologies

We and our service providers and other third-party companies involved in the delivery of advertisements you see on our Services and/or while visiting other unaffiliated websites may also use scripts, web beacons and/or similar technologies, to collect information about your use of our Services. Web beacons (sometimes called “transparent GIFs,” “clear GIFs,” or “pixel tags”) embed a small graphic image (usually invisible) on a web page or in an email. When your browser downloads a web beacon, the server that sends the corresponding image to your browser can recognize and store certain types of information such as cookies previously set, the time and date that you viewed the page embedded with the beacon and a description of that page. We use web beacons to improve your experience using our Services, including by providing you with content, advertising and offers customized to your interests, and to understand whether our users read email messages and click on links contained within those messages.

SOCIAL NETWORK POSTING TOOLS AND SHARE FEATURES

You can access various social network posting and sharing tools through our Services that are operated by third parties, including a “share” button that allows you to post links to content and features that you believe will be of interest to others on your social network pages. When you use one of these sharing tools, the third-party company that operates the tool may be collecting information about your browser, device and online activity through its own tracking technologies and subject to its own separate privacy policy, which may differ from ours.

PUBLIC INFORMATION YOU POST

Keep in mind that any information that you choose to post to blogs, discussion forums, or other community or social networking services that we offer can be seen, collected and used by anyone who has access to the applicable service. We cannot be responsible for any unauthorized third-party use of such information.

HOW WE USE THE INFORMATION WE COLLECT

Our primary goal in collecting information is to provide you with a customized experience when using our Services and to make them more valuable to you. Because our Services are supported by advertising, we also use the information we collect to help advertisers efficiently reach consumers who are most likely to be interested in their products and services. We only use payment and identity verification information as necessary to complete a particular transaction, provide a requested service, enforce legal rights or comply with applicable law. In addition, we and our authorized service providers generally use other information that we collect about you to:

  •      Analyze, operate and improve our Services, and fulfill your requests for products, services, and information, including to send you electronic newsletters;
  •      Enable you to participate in features such as surveys, polls, sweepstakes, and message boards;
  •      Provide you with special offers and promotions from companies within our corporate family, and select third parties in accordance with applicable law;
  •      Customize the content you see when you use our Services;
  •      Develop and provide advertising tailored to your interests, including advertising that you see on our Services and on third-party websites;
  •      Prevent potentially prohibited or illegal activities and enforce our Visitor Agreement;
  •      Conduct market analysis, traffic flow analysis and related reporting; and
  •      For any other purposes disclosed to you at the time we collect your information or pursuant to your consent

WOOCOMMERCE

Our shop utilizes WooCommerce, a feature-rich WordPress plug-in that provides us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored on our server, databases and the general WooCommerce application. Your data is stored on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Stripe’s Terms of Service here or Privacy Statement here.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we collect your information for our or affiliate marketing purposes, we will ask you at that time to agree to our Terms of Use and Privacy Policy, and you are under no obligation to agree to either policy. (Some services may not be available if you choose not to agree to our policies).

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at admin@thejoyfulpooch.com or mailing us at: The Joyful Pooch 4142 Adams Ave, Ste 103505, San Diego, CA, 92116, United States.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

To keep track of cart data, WooCommerce makes use of 3 cookies:

  •      woocommerce_cart_hash
  •      woocommerce_items_in_cart
  •      wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

AGE OF CONSENT

We won’t knowingly allow anyone under the age of 13 to provide us any personally identifying information online.

If you’re under 13, please do not register for any of our Services or provide us with any personally identifying information (such as your name, email address or phone number).

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

BUSINESS TRANSFERS AND SALES

Notwithstanding anything to the contrary stated herein or on our Services, we reserve the right to disclose or transfer any information we collect to third parties in connection with any proposed or actual purchase, sale, lease, merger, foreclosure, liquidation, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of The Joyful Pooch or our affiliates.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

YOUR CALIFORNIA PRIVACY RIGHTS

(As provided by California Civil Code Section 1798.83) California residents have the right to request and obtain from us, once a year and free of charge, a list of the third parties to whom we have disclosed certain types of personal information (if any) for their direct marketing purposes in the prior calendar year. At our option, we may respond to such requests by providing instructions about how our users can exercise their options to prevent our disclosure of personal information to third parties for their direct marketing purposes. You can read these instructions above in the section of our Online Privacy Policy titled “How We Disclose Information and Your Related Opt-out Choices.” Or, if you are a California resident and prefer that we send you a separate description of these opt-out choices, please email your request to

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact admin@thejoyfulpooch.com or by mail at The Joyful Pooch 4142 Adams Ave, Ste 103505, San Diego, CA, 92116, United States.